Refund Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Overview

We want you to be completely satisfied with Schema Nova Pro. This refund policy outlines the terms and conditions for requesting refunds and explains the process for different scenarios.

Schema Nova (Free Version)

Since Schema Nova (free version) is available at no cost through WordPress.org, no refunds apply. The plugin is provided under GPL licensing terms with no warranty or guarantee.

Schema Nova Pro Refund Terms

30-Day Money-Back Guarantee

Schema Nova Pro purchases are eligible for a full refund within 30 days of the original purchase date if:

  • You are not satisfied with the plugin functionality
  • The plugin does not work as described
  • Technical issues cannot be resolved through our support
  • The plugin is not compatible with your WordPress setup

Refund Eligibility Requirements

To be eligible for a refund, you must:

  • Request within 30 days of the original purchase
  • Contact our support team first to attempt a resolution
  • Provide specific details about issues encountered
  • Remove the plugin from all installations
  • Have a valid purchase receipt or license key

Non-Refundable Situations

Refunds will not be provided for:

  • Purchases older than 30 days from the original purchase date
  • Renewal payments for existing subscriptions
  • Change of mind after the 30-day period
  • Subscription downgrades or plan changes
  • Violation of license terms or Terms of Service
  • Failure to read feature descriptions or documentation
  • Compatibility issues with heavily modified WordPress installations
  • Conflicts with other plugins that can be resolved through configuration

Automatic Renewal Refunds

Since Schema Nova Pro uses automatic renewal billing:

  • Renewal charges are generally non-refundable
  • Cancel before the renewal date to avoid charges
  • Accidental renewals may be refunded on a case-by-case basis
  • Contact us immediately if you’re charged after cancellation

Refund Process

Step 1: Contact Support

Before requesting a refund, please contact our support team:

  • Email: support@schemanova.com
  • Subject: Refund Request – [Your License Key]
  • Include: Detailed description of issues and steps taken

Step 2: Troubleshooting Attempt

Our support team will:

  • Review your specific issue
  • Provide troubleshooting steps
  • Attempt to resolve the problem
  • Offer alternative solutions if possible

Step 3: Formal Refund Request

If the issue cannot be resolved:

  • Email: hello@schemanova.com
  • Subject: Refund Request – [License Key/Order Number]
  • Include:
    • Original purchase email/receipt
    • License key or order number
    • Reason for refund request
    • Confirmation that the plugin has been removed

Step 4: Refund Processing

Upon approval:

  • Processing time: 5-10 business days
  • Refund method: Original payment method
  • License deactivation: Immediate upon approval
  • Access termination: Pro features will be disabled

Freemius Platform Integration

Schema Nova Pro is sold through the Freemius platform, which handles:

  • Payment processing and billing
  • License management and activation
  • Refund processing and authorization
  • Customer account management

Freemius Refund Policy

Our refund terms align with Freemius platform policies:

  • 30-day refund window for first-time purchases
  • Renewal payments are generally non-refundable
  • Refunds processed through the original payment method
  • License deactivation upon refund approval

For detailed Freemius terms, see: https://freemius.com/terms/

Partial Refunds

Partial refunds are generally not available for:

  • Unused portions of annual subscriptions
  • Downgrading from higher-tier plans
  • Removing individual features or schema types
  • Time-based usage calculations

Refund Exceptions

Technical Issues

If technical problems prevent normal use:

  • We will work extensively to resolve issues
  • Extended troubleshooting may extend the 30-day window
  • Documented compatibility problems may qualify for an exception

Billing Errors

For billing mistakes or processing errors:

  • Duplicate charges will be refunded immediately
  • Incorrect amounts will be corrected
  • Processing errors will be resolved promptly

Force Majeure

Refunds may be considered outside normal terms for:

  • Service interruptions beyond our control
  • Major WordPress compatibility issues
  • Critical security vulnerabilities requiring service suspension

Chargeback Policy

Before Filing Chargebacks

Please contact us directly before filing payment disputes:

  • Chargebacks can complicate resolution
  • Direct contact often resolves issues faster
  • We prefer to work with customers directly

Chargeback Consequences

If chargebacks are filed without prior contact:

  • Immediate license termination
  • Account suspension
  • Additional fees may apply
  • Future purchases may be restricted

Contact Information

Refund Requests

Email: hello@schemanova.com
Subject Line: Refund Request
Response Time: Within 24 hours

Technical Support

Email: support@schemanova.com
Subject Line: Technical Support
Response Time: Within 24 hours

General Questions

Website: https://schemanova.com/contact/
Location: Houston, TX 77098

Important Notes

Documentation Review

Before purchasing, please review:

  • Feature descriptions and limitations
  • System requirements and compatibility
  • Free version capabilities
  • Documentation and tutorials

Testing Recommendations

To ensure satisfaction:

  • Test the free version first
  • Review feature comparisons carefully
  • Check WordPress and plugin compatibility
  • Read user reviews and feedback

License Terms

Refunds are subject to:

  • End User License Agreement terms
  • Freemius platform policies
  • These refund policy terms
  • Applicable consumer protection laws

Policy Updates

This refund policy may be updated to:

  • Reflect changes in payment processing
  • Align with platform requirements
  • Improve customer service
  • Comply with legal requirements

Significant changes will be communicated through:

  • Email notifications to customers
  • Website announcements
  • In-plugin notifications

Consumer Rights

This policy does not limit your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction with mandatory consumer protection laws, those rights take precedence over these terms where applicable.

This refund policy is designed to be fair to both customers and Schema Nova while ensuring clarity about refund terms and processes. For questions about specific situations not covered here, please contact our support team.